Customer Care

SHIPPING RATES & METHODS

We strive to provide efficient and reliable shipping services to our valued customers. Currently, we exclusively ship orders within the United States. We regret any inconvenience this may cause to our international customers and appreciate your understanding. For domestic orders, we aim to process and ship your purchase promptly, ensuring you receive your products in a timely manner. Should you have any questions or require further assistance regarding shipping, please do not hesitate to contact our customer service team.

Orders are shipped Monday through Friday only, excluding federal holidays in the United States and Canada. Most orders shipped via Ground Service are processed and shipped within 2–5 business days. Overnight and 2nd Day orders placed by 11:00 a.m. EST will be processed and shipped the same day. Orders placed after 11:00 a.m. EST will be processed and shipped the next business day. Overnight and 2nd Day Service are not available for shipments to Canada, Military APO/FPO, P.O. Boxes, and some locations in Alaska, Hawaii, and US territories. Please note that we are not responsible for lost or stolen packages, so please be sure to choose a secure delivery location.

We are currently unable to ship to Military APO/FPO, P.O. Boxes

U.S. Shipping Details

(All rates shown in US Dollars. PUR is not responsible for exchange rate fluctuations.)
Shipping Method	Rate	Delivery Time
US Ground Under $50	$6.95	3-5 Business Days (note: West Coast customers may experience longer arrival times due to carrier delays)
US Ground $50+	FREE	3-5 Business Days (note: West Coast customers may experience longer arrival times due to carrier delays)
2nd Day	Weight-based	2-3 Business Days
Priority - Overnight or Next Day	Weight-based	1-2 Business Days

Please Note

Orders are usually packed and ready to ship 1-2 business days after the order is placed
A “business day” is Monday through Friday, excluding holidays
Please allow 48 hours for tracking information to update once you receive a tracking number
All prices are quoted in the US Dollar currency
You are responsible for Duties and taxes, which vary by country/region of destination
Shipping, duties, taxes, and applicable fees are nonrefundable for undeliverable or refused shipments
If you have additional questions, please contact Customer Service here

Returns

PÜR honors a 30-day money-back satisfaction guarantee. If you are not completely satisfied with your purcosmetics.com purchase, simply return the unused portion and receipt within 30 days of date of shipment and we will be happy to refund you for the full product amount. If you prefer, you may exchange your purchase for other PÜR products. Shipping & Handling fees are not refundable. Only products purchased on purcosmetics.com may be returned for refund or exchange.

To initiate a return, please contact Customer Service at customerservice@purcosmetics.com and someone will assist you with next steps.

For your protection and to ensure prompt delivery, we suggest that returns be mailed via FedEx or another insured and traceable parcel method. Please keep in mind that returns shipped ground usually take 5—7 business days to receive before they can be processed.

Please address all returns and exchanges to:

JCS – PUR Returns
555 Gotham Parkway
Carlstadt, New Jersey 07072