Question 1

About Us

Accepted Answer

At PÜR, we believe beauty should be clean, simple, and good for your skin. Since day one, we’ve been dedicated to creating multitasking, skincare-infused makeup that delivers flawless results without compromise.

Our products are formulated with nourishing ingredients and without harsh chemicals—because what you put on your skin matters. From our iconic 4-in-1 Pressed Mineral Makeup to innovative new launches, every product is designed to enhance your natural beauty while improving your skin over time.

Question 2

How do I unsubscribe from text messages or emails?

Accepted Answer

To unsubscribe from emails, click the “Unsubscribe” link at the bottom of any marketing message. To stop receiving texts, reply STOP to any message. You can also manage preferences in your account settings.

Question 3

Where do you ship?

Accepted Answer

We ship within the U.S. and to many international destinations. If your country isn't available at checkout, it means we're currently unable to ship there due to local regulations or import restrictions. We’re always exploring ways to expand our shipping reach—thank you for your understanding.

Question 4

What is your return policy?

Accepted Answer

Returns are easier than ever! You can submit your return here.

Note: All replacements are subject to product availability. If the product is not available, you'll receive a full refund to your original payment method.

We accept full and partial returns within 30 days of purchase for a refund if you are not completely satisfied with our products. We will accept new or gently used items in their original product packaging only. We cannot accept partial returns for items that were purchased as part of a set or bundle.

Once received and inspected, we will issue your refund to your original form of payment in up to 1-3 business days. You'll receive an automatic email confirmation, and this should reflect on your bank statement within 7-10 business days, depending on your financial institution.

Please note that we can only accept returns for products purchased through our website (https://purcosmetics.com). Products purchased through an authorized retailer must be returned or exchanged to the original place of purchase, in accordance with the retailer’s return policy.

Restrictions may apply to our refund and exchange policies during promotional and sale periods. Please refer to the disclaimer copy affiliated with each promotion. If you have questions, please contact our Customer Experience team.

Please feel free to review our full Return Policy for more details.

Question 5

Discount Codes

Accepted Answer

You can enter discount codes at checkout. Only one code may be used per order. Codes may be limited to specific products or excluded during sale events. Please note, we reserve the right to adjust or cancel any offer at any time.

Question 6

Subscribe and Save

Accepted Answer

Subscribe & Save lets you get your favorite products delivered automatically—on your schedule. You'll save up to 20% on each recurring order and can adjust or cancel anytime.

Benefits include:

Up to 20% off every subscription order

Automatic deliveries so you never run out

Flexible management — skip, pause, or cancel anytime from your account

There are no commitments or hidden fees. You’re always in control.

To get started, just select the “Subscribe & Save” option on the product page and choose your delivery frequency.

Question 7

Do your products contain parabens?

Accepted Answer

No. All PÜR products are formulated without parabens. We are committed to creating cleaner, safer, and high-performance formulas that align with our brand philosophy of Beauty, Pure & Simple.

Question 8

How do you suggest that I match my skin tone?

Accepted Answer

Finding your perfect shade just got easier!

Use our Shade Finder tool to discover the ideal match for your skin tone. Simply answer a few quick questions—or use the Virtual Try-On feature to see how shades look on you in real time using your phone or computer camera.

Here’s how it works:

Visit any complexion product page.

Click “Find My Shade” to launch the tool.

Choose to answer a few questions or try on shades virtually.

Get instant recommendations tailored to your skin tone and undertone.

It’s fast, easy, and helps take the guesswork out of choosing the right shade.

Still unsure? Our customer service team is happy to help with personalized recommendations

Question 9

How can I tell if a product is authentic?

Accepted Answer

We recommend purchasing directly from our official website or one of our authorized retail partners to ensure you’re receiving authentic, high-quality products.

Products purchased from unauthorized sellers may be expired, tampered with, or counterfeit.

If you're ever unsure whether a product is authentic, please contact our Customer Experience team with photos and details of your purchase. We’ll be happy to verify it for you.

Question 10

How does TryNow work?

Accepted Answer

TryNow brings the store to your door.

1. Choose items to try. You'll see an authorization on your card, but you'll only pay for what you keep.

2. Try at home. Your trial starts when your items arrive.

3. Easy returns. Only pay for what you keep.

Question 11

What does PÜR Mean?

Accepted Answer

PÜR stands for pure beauty—makeup and skincare products that are clean, high-performing, and good for your skin. Since our launch, we’ve focused on creating formulas that deliver flawless results while being free from harsh ingredients. PÜR represents our commitment to clean, cruelty-free beauty that doesn’t compromise on performance.

Question 12

How much do you charge for shipping?

Accepted Answer

Shipping rates are as follows: Orders over $50 qualify for free standard shipping. Orders under $50 incur a flat rate of $6.95 for standard shipping. For expedited or international delivery, available shipping options and rates will be displayed at checkout based on your location and selected method.

Question 13

How long does it take to process a return?

Accepted Answer

Returns are typically processed within 5 business days after we receive your item. Refunds may take an additional 3–5 business days to appear on your statement.

Question 14

Refer-A-Friend

Accepted Answer

Share your unique referral link with friends. When they make their first purchase, they get a discount and you earn a reward! Log in to your account to access your referral link.  For more information click here.

Question 15

Are your products natural, organic or vegan?

Accepted Answer

PÜR products are not 100% natural or organic; however, we are dedicated to formulating with good-for-your-skin ingredients and avoiding harsh chemicals. Many of our products are vegan, and all are cruelty-free. Look for the “Vegan Friendly” icon on product packaging or our website to identify vegan options.

Question 16

I can't find a product you used to sell, has it been discontinued?

Accepted Answer

If a product is no longer listed on our website, it may be discontinued or temporarily out of stock. Reach out to our team—we're happy to confirm availability or suggest alternatives.

Question 17

How do I start a new subscription?

Accepted Answer

Simply select the “Subscribe & Save” option on any eligible product page, choose your frequency, and complete checkout. You'll receive recurring deliveries and save on each order.

Question 18

Do you offer a shade finder quiz?

Accepted Answer

Yes, you can access the quiz on our website through our navigation or through links on all of our complexion product pages.

Question 19

Where can I buy PUR Beauty products?

Accepted Answer

You can shop PUR Beauty products on our official website at purcosmetics.com, and at major retailers like Ulta Beauty, Macy’s, and select beauty marketplaces like Amazon. Wherever you choose to shop, PUR is here to bring you clean, high-performance beauty that enhances your natural glow.

Please visit our store locator for more details.

Question 20

What payment options do I have for my TryNow order?

Accepted Answer

You can only use a credit or debit card to check out with TryNow at this time.

Question 21

Do you test your products on animals?

Accepted Answer

No. We are a cruelty-free brand and do not test our products or ingredients on animals. We are committed to ethical sourcing and manufacturing practices.

Question 22

Do you offer express shipping?

Accepted Answer

Yes, express and expedited shipping options are offered at checkout. Rates and delivery times vary depending on your location.

Question 23

Gift Cards

Accepted Answer

We offer digital gift cards in various denominations. They are delivered by email and can be redeemed only at www.purcosmetics.com during checkout. Gift cards never expire and are non-refundable.

Question 24

Is there traces of nuts in your products?

Accepted Answer

Some products may contain nut-derived ingredients. If you have a severe allergy, we recommend reviewing the full ingredient list or contacting us before use.

Question 25

What if my favorite product or shade is out of stock?

Accepted Answer

We do our best and strive to ensure products sold on purcosmetics.com are in stock at all times! If an item is labeled temporarily out of stock, we expect to have the item back in stock in the near future. Feel free to sign up for notifications to receive updates regarding out of stock items. Thank you!

Question 26

How to change the frequency on your automatic shipments?

Accepted Answer

Log in to your account and visit the Subscriptions section. From there, you can adjust your delivery frequency, next shipment date, or product quantity.

Question 27

What do I do if my order arrives damaged or missing items?

Accepted Answer

If your order arrives damaged or is missing items, please contact our team immediately with details of the issue and photos of any damaged items. This helps us quickly assess the situation and resolve it for you. We'll work promptly to send replacements or issue a refund as appropriate.

Question 28

How do I choose the right foundation shade?

Accepted Answer

The best way to find your perfect match is to use our Shade Finder tool on purcosmetics.com or visit an Ulta Beauty store for in-person assistance. When testing shades, apply along your jawline—the right shade should blend seamlessly into both your face and neck.

Question 29

Can I use a discount with a TryNow order?

Accepted Answer

Yes! Valid discount offers apply to both traditional and TryNow purchases. At this time, Shopify doesn't allow for compatibility with buy X get Y discount codes.

Question 30

Wholesale Requests

Accepted Answer

If you're interested in carrying our products, please submit a request through our Contact Form. A member of our sales team will follow up with next steps.

Question 31

Why can't some items be shipped to certain states?

Accepted Answer

Some products contain ingredients (like alcohol or aerosols) that are restricted in certain states, such as Hawaii or Alaska. These shipping restrictions are based on local regulations.

Question 32

New Customer Welcome Offer

Accepted Answer

First-time customers may be eligible for a welcome discount. Simply subscribe to our email and/or SMS list and the offer will be sent to your inbox. Some exclusions may apply.

Question 33

Where are your ingredients from?

Accepted Answer

We source ingredients globally, selecting only high-quality, clinically-backed actives from trusted suppliers who meet our safety and efficacy standards.

Question 34

Can I cancel a subscription order that has already been placed?

Accepted Answer

Once a subscription order is processed, it cannot be canceled. You can skip or cancel future shipments through your account before the next billing date.

Question 35

How do I modify or cancel an order?

Accepted Answer

To ensure you receive your package as quickly as possible, orders are sent directly to our warehouse for immediate fulfillment once placed. Because of this expedited process, orders cannot be modified or canceled after submission. If needed, you may return eligible items once they arrive.

Question 36

If an item is returned that was purchased on a gift card, how are the funds returned?

Accepted Answer

Refunds will be issued in the form of store credit to be used on our website.

Question 37

How do I find my undertone?

Accepted Answer

Identifying your undertone helps you choose the most flattering foundation shade:

Cool undertones: Skin has pink, red, or bluish hues. Veins appear blue. Silver jewelry looks best.

Warm undertones: Skin has golden, yellow, or peach hues. Veins appear greenish. Gold jewelry looks best.

Neutral undertones: A mix of both warm and cool tones. Both gold and silver jewelry suit you.

Question 38

When does my trial period start?

Accepted Answer

TryNow tracks the package and starts the trial upon delivery, at which point you'll receive a notification from TryNow. Note: if your order is shipped in multiple packages your Trial will start when the first package is delivered; you can also extend your trial by emailing our customer experience team to request an extension.

Question 39

Can I contact PUR by phone?

Accepted Answer

We offer customer support by phone at 1-866-787-0022, but due to high call volumes, we recommend searching our FAQ section, using our live chat, or submitting a contact form for faster service. These digital options typically provide quicker response times and allow our team to assist you more efficiently.

Question 40

Why can't some items be shipped to certain countries?

Accepted Answer

International regulations may restrict certain ingredients or formulations. We comply with regional laws to ensure safe and legal delivery of all items.

Question 41

Can SPF products be used on the face?

Accepted Answer

Yes! Unless otherwise noted, our SPF products are suitable for facial use and designed to layer well under makeup and other skincare products.

Question 42

What will happen if my subscription item is on sale?

Accepted Answer

If your subscription item goes on sale, the lower price may be applied automatically depending on the promotion. Some sales may exclude subscription items. Check the terms of each promo for details.

Question 43

What payment methods do you accept?

Accepted Answer

We accept major credit cards, PayPal, Shop Pay, Apple Pay, and other common digital payment methods shown at checkout.  We also offer several installment payment plans. Available options will be displayed at checkout.

Question 44

I can't locate my gift card code, where can I find it?

Accepted Answer

Check the original gift card email or confirmation message. If you still can’t locate it, contact our support team with the purchaser’s name and order number.

Question 45

Can I return product I did not purchase from your website?

Accepted Answer

No, sadly we only accept returns for items purchased through purcosmetics.com. If you wish to return a product you purchased from a third party retailer, please contact them directly. Thank you!

Question 46

I need more time - can I extend my trial?

Accepted Answer

You may reach out to our customer experience team to request a 1-3 day trial extension.

Question 47

Where are your products produced?

Accepted Answer

Our products are proudly formulated and manufactured in the USA. We partner with trusted labs and suppliers who meet rigorous quality standards.

Question 48

How long before my order will ship?

Accepted Answer

Orders typically ship within 1–2 business days. During peak times or promotions, processing may take slightly longer. You'll receive an email with tracking details once your order has shipped.

Question 49

Do the SPF products protect against both UVA and UVB?

Accepted Answer

Yes. All PÜR SPF products provide broad-spectrum protection, which means they help protect skin against both UVA (aging) and UVB (burning) rays.

Question 50

How do I cancel my subscription?

Accepted Answer

To cancel, log in to your account, navigate to your Subscriptions, and select “Cancel.” You'll receive a confirmation email. You can re-subscribe anytime.

Question 51

How do I purchase a gift card?

Accepted Answer

Visit our gift card page, choose your desired amount, and complete checkout. The card will be emailed to the recipient.

Question 52

How do I check the balance on my gift card?

Accepted Answer

You can check your balance by entering your gift card code at checkout or contacting our support team.

Question 53

How do I return items I do not want to purchase?

Accepted Answer

You can go through our regular returns process.

Question 54

PR & Brand Ambassador Requests

Accepted Answer

For press inquiries, collaborations, or brand ambassador opportunities, please reach out to: pr@purcosmetics.com

Question 55

What are your shipping options?

Accepted Answer

We offer standard and express shipping options at checkout. Available methods and rates will display once you enter your shipping address.

Question 56

Do the SPF products contain mineral or chemical sunscreen?

Accepted Answer

PÜR SPF products are formulated with 100% mineral (physical) sunscreen filters, such as non-nano zinc oxide, for gentle, effective, and reef-safe sun protection.

Question 57

Will I receive a sample with each subscription order?

Accepted Answer

Samples are not guaranteed with each subscription shipment but may be included periodically based on availability or promotional campaigns.

Question 58

Where can I use my gift card?

Accepted Answer

Gift cards can be used online at checkout for any eligible purchase on our website.

Question 59

What is PUR's reward program?

Accepted Answer

Our rewards program lets you earn points for shopping, referrals, and more. Redeem points for discounts and exclusive perks. You are signed up automatically when you register for an account or place your first purchase.

Question 60

My trial ended and I was charged but now I want to return something -- is this still possible?

Accepted Answer

You can return eligible items within our return window! You can follow our standard returns and refund policy.

Question 61

Careers

Accepted Answer

Interested in joining our team? Visit our Career Page to explore open roles and apply. We're always looking for passionate, creative individuals to grow with us.

Question 62

Do you require a signature?

Accepted Answer

Most orders do not require a signature. However, high-value orders or reshipments may be sent with signature confirmation for security.

Question 63

How do I use your products?

Accepted Answer

Each product includes usage instructions on its packaging and product page. For routine guidance, explore our blog or reach out to our team for personalized recommendations.

Question 64

How to change the credit card used for purchases?

Accepted Answer

Log in to your account, go to the Subscriptions section, and update your billing information. You can also change your payment method at checkout for one-time orders.

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